---
title: "Writing — Abhirup Ghosh"
canonical_url: https://abhirupghosh.com/blog
description: Notes on AI, product, and support.
last_updated: 2026-10-12T15:57:42.829Z
---
# Writing

Notes on AI, product, and support.

- [The Ticket Is Dead. Long Live the Trajectory.](https://abhirupghosh.com/blog/agent-trajectories) — 2026-08-09 — You can't automate what you can't name. Tickets tracked tasks for humans; agent trajectories track goals for machines — and human review moves up a level of abstraction.
- [Customer Zero Is an Agent](https://abhirupghosh.com/blog/first-customer) — 2026-08-09 — Build the product for agents. Shape the codebase for harnesses. Converge your internal and external tools — the same customer class now uses both.
- [Ten Astra proofs, examined](https://abhirupghosh.com/blog/astra) — 2026-08-01 — A skeptical, cited visual guide to ten research claims attributed to OpenAI's Astra model.
- [The slop tax](https://abhirupghosh.com/blog/slop) — 2026-04-28 — AI made words cheaper. Reader attention got scarcer. The intersection is slop — communication that looks finished but makes the reader do the thinking.
- [Support in 2030: the customer won't ask you - their agent will](https://abhirupghosh.com/blog/support-2030) — 2025-12-31 — My bet for the next half of the decade: support becomes agent-to-agent by default.