Writing

Notes on AI, product, and support.

Apr 28, 2026
The slop tax
AI made words cheaper. Reader attention got scarcer. The intersection is slop — communication that looks finished but makes the reader do the thinking.
Dec 31, 2025
Support in 2030: the customer won't ask you - their agent will
My bet for the next half of the decade: support becomes agent-to-agent by default.